Refund Policy

Last updated: January 9, 2026

1. Overview

This Refund Policy outlines the terms and conditions regarding refunds for premium license purchases at Video Frame Extractor.

2. No Refund Policy

All sales are final. We do not offer refunds for any purchases.

Once a premium license has been purchased, no refunds will be issued under any circumstances. By completing a purchase, you acknowledge and agree to this no-refund policy.

Important: Please test our free version thoroughly before making a purchase to ensure the service meets your needs.

3. Why No Refunds?

Our no-refund policy exists because:

  • Digital Product: Premium licenses are digital products that are delivered instantly and cannot be "returned"
  • Free Trial Available: You can fully test our service using the free version before purchasing
  • Immediate Access: Premium features are activated immediately upon purchase
  • Lifetime License: You receive permanent access to premium features

4. Before You Purchase

To ensure you are satisfied with your purchase, we strongly recommend:

  • Test the free version first: Our free version allows you to extract and download frames individually. Make sure the tool works for your needs before purchasing.
  • Check browser compatibility: Our tools work best on modern browsers (Chrome, Firefox, Safari, Edge). Ensure your browser is up to date.
  • Review premium features: Understand exactly what premium features you will receive before purchasing.
  • Contact us with questions: If you have any questions about our service, please email us at [email protected] before making a purchase.

5. Exceptions

In rare cases, we may consider exceptions at our sole discretion:

  • Duplicate purchases made in error (same license purchased twice)
  • Technical issues on our end that prevent the service from functioning

These exceptions are not guaranteed and will be evaluated on a case-by-case basis. Contact us at [email protected] if you believe you qualify for an exception.

6. Chargebacks

Filing a chargeback or payment dispute instead of contacting us directly will result in:

  • Immediate termination of your premium license
  • Permanent ban from purchasing future licenses
  • Potential legal action to recover costs

We encourage you to contact us first if you have any issues with your purchase.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy before making a purchase.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]